Here is what we consider an emergency:
- Your Website is down
- Your domain/URL was not renewed
Please email “[email protected]” with “Urgent” or “Website Down” in the subject line so we can prioritize.
For everything else, we have you covered. That being said, we are available for our client’s needs within reason. We do pride ourselves in having long-term relationships and being able to find a solution for you when you are in a bind.
You can reach our wonderful Support staff by phone M-F from 9 am-5 pm EST. Call our General line: (802) 231-4848 and we will always get back to you within the next business day.
Have an immediate need and just want it to get resolved? We always suggest emailing “[email protected]” to go straight to our development team from 9 am-5 pm and 6 pm-9 am, M-F.
We are a smaller team and support our clients as best we can. We are currently looking to grow this resource so in the meantime, we are happy to come to the rescue when a client requests an urgent need in advance as much as possible. If a ticket or request comes in at 6 pm EST on a Friday, please expect up to a 48hr delay on weekends.